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Wedding Invitations, Wedding Invitation, Party Invitations, Invitation, Invitations, Wedding Invitations
Customer Service | Frequently Asked Questions

Q: How long will it take for my order to be processed?
A: From the time an order is placed to when it is shipped it is estimated to take anywhere from 3 to 4 weeks to process an order. An exact time cannot be given as every order situation is different. PLEASE INQUIRE FOR ORDERS WHICH NEED TO BE RUSHED AS WE MAY BE ABLE TO ACCOMMODATE YOU AT NO EXTRA CHARGE.

As a guideline... after your order has been placed and a payment has been made, you will receive a digital proof within 2 business days. Once the proof is approved by yourself then printing will take 7- 10 business days. All items are packed and shipped immediately after the completion of your order. Please allow for shipping time according to the shipping option you have chosen.

Q: When should I place my order?
A: Though it is estimated to take anywhere from 3 to 4 weeks to process an order, you must also give yourself time for addressing the envelopes and for the guests to respond.
It is suggested to order them 4 - 6 months prior to your wedding date.

Q: When should I mail the invitations to my guests?
A: Invitations should be mailed to your guests 10 - 12 weeks before the date of your event to ensure enough time has been given to your guests to make arrangements.

Q: Can I make a change on my order after it has been finalized?
A: We will do our best to make your changes before your order is processed. However, we cannot guarantee that we'll be able to intercept and change an order once it has been sent to print. It is important that you make sure your order is correct and be sure to double check all details on your proof(s) before giving the go ahead. This is why we always provide a digital proof and require confirmation by you via email or verbally by phone that your proof is error free and it is ready to print. This will help avoid the process of reprinting.

Q: Can I see a design in another colour combination that is not shown online?
No problem! If you would like to see a particular invitation in a colour theme that has no preview please feel free to email us at questions@invitationexpressions.com. We would be happy to show you what it looks like via email.

Q: Can I order samples?
No problem! If you would like to see a sample please email us your requests. Samples are $2.00 per piece and standard shipping is free. orders@invitationexpressions.com

Q: How can I make addressing my wedding invitations less time-consuming?
A: To save time while keeping your invitations elegant, order your envelopes to be printed with your return address in the same lettering style and ink color you choose for your invitation wording. For a minimal cost so much of your time is spared so you can go onto other things.

Q: How do we invite all of our guests to the ceremony and a some guests to the dinner reception?
A: Send everyone an invitation printed with the wording such as: "Mr. and Mrs. Joseph S. Wilson request the honour of your presence at the marriage ceremony of their daughter Sarah to Jeffrey N. White. Date, Time, Place...etc" For those the guests you would like to invite to the reception as well, enclose a separate "reception" card with their invitation.

Q: What is a monogram?
A: A monogram is a personal mark. It can be anything from a couple's first initials to their interlocking names. The feel can be more traditional by being in a fancier script typestyle or it can be more chic with the use of contemporary typestyles, or a combination of the two to create a truely unique symbol. Please see the large selection of monogram styles available.

Q: Where can I find verse options for unique celebration scenarios?
A: Visit www.VerseThis.com or www.Verseit.com for an extensive selection of wedding invitation wording.

Q: Can my stationery be printed in other languages?
A: Yes! You must provide the text as well as sign off on a digital proof. We will be happy to accomodate other languages but will not be responsible for any typos.

Q:
How can I check the status of my order?
A: To check your order status email us or call us. We will get back to you a.s.a.p regarding your order details.

Q: How many invitations/announcements should I order?
A: Once you have your final number of invitations needed, make sure you order 10-25 more invitations than you think you need. This is in case you remember someone you forgot to include on your list or decide to add guests later. It is more costly to place a second order for just 25 invitations, so it is recommended to order extra invitations to begin with.

Q: What type of printing do you use?
A:
We use a full-color digital press that is toner-based. This printing method produces a flat ink and gives a high quality output, resulting in vibrant colours and crisp imagery.

Q:
Do you have a printed catalogue?
A: No we currently do not have catalogues available at this time. However all of our designs are visible on our website.

 

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